Refund Policy

At [Your Company Name], we are committed to providing the best possible service. However, we understand that there may be situations where you need to request a refund. Please read our refund policy carefully to understand your rights and our procedures.

Eligibility for Refund

We offer refunds under the following circumstances:

• Product Defects: If a product is damaged, defective, or not as described, you may be eligible for a full refund.
• Shipping Issues: If your product arrives late, damaged, or incorrect due to our error, a refund will be issued.
• Order Cancellations: If you cancel your order before it has been processed, you will receive a full refund.

Non-Refundable Items

Some items are non-refundable, including:

• Items marked as final sale or clearance.
• Downloadable products such as eBooks or software.
• Services that have already been rendered.

How to Request a Refund

If you wish to request a refund, please follow these steps:

• Contact our customer support team at [Customer Support Email] with your order number and details of the issue.
• Provide proof of purchase or any relevant documentation (such as photos of the damaged item).
• Wait for our confirmation and instructions regarding the refund process.

Processing Time

Once your refund request is received, it will be processed within [X] business days. Please note that it may take additional time for the refund to appear in your account, depending on your payment method and bank processing times.

Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will work with you to find a suitable alternative.

Contact Us

Email: customer-service@transglobalexpress.com.ng

Phone: +44 77 1898 3830

Address: 67 Hart Road SN4 9UA North Wroughton United Kingdom